The Health Museum’s mission is to foster wonder and curiosity about health, medical science, and the human body. We offer engaging learning opportunities for all ages. Our core values—inspirational, evidence-based, and individualized—are a vital part of our long-term strategy of growth, expansion to reach new audiences, and empowering healthier living.

The Health Museum treasures the city’s diverse population and welcomes individuals of all backgrounds. If you consider yourself a collaborator and want to make our museum’s experience the best it can be, you are encouraged to apply.

Open Positions

Please see below for current job openings at The Health Museum. If you are interested in alternative ways to offer your time and talent, please visit our internship or volunteer pages for additional opportunities.

The Health Museum is an Equal Opportunity Employer and provides a Smoke-Free and Drug-Free Work Environment.

Position Description

The Guest Services Assistant Manager supports the daily operations of The Health Museum’s ticket desk, retail shop, and exhibition space. Ensuring excellent guest experiences while meeting sales and revenue goals. This role requires strong leadership, attention to detail, and the ability to manage both Shopify and in-store sales systems. The Guest Services Assistant Manager will oversee cash handling, purchasing, inventory, merchandising, and staff supervision in partnership with the Guest Services Manager.

Key Responsibilities

Operations & Sales

  • Assist in daily museum store operations, ensuring smooth opening and closing procedures.
  • Oversee the entire guest experience. (front desk, gift shop, and exhibits)
  • Manage the point-of-sale system (Altru), Shopify, and in-person transactions.
  • Accurately handle cash, credit, and digital transactions; reconcile daily sales and prepare deposits.
  • Support sales goals through upselling, promotions, and excellent customer service.
  • Make sure staff are utilizing the store Checklist.

Guest Support & Leadership

  • Ensure staff compliance with cash handling, customer service, and safety procedures.
  • Serve as acting manager in the absence of the Guest Services Manager.
  • Interact with customers and resolve complaints or grievances.
  • Understand and assist with transactions at the ticketing desk and in the store regarding the POS system, including accurately applying all refunds, discounts, and guest passes.
  • Knowledgeably introduce guests to all current exhibits, programming, and special events.
  • Invite guests to provide feedback. Provide input on any issues, needs, and desires that would be beneficial to the overall success of the Museum.
  • · Adhere to all museum policies and procedures as outlined in The Health Museum.

Inventory & Merchandising

  • Purchase inventory based on current trends, availability of products, and customer interest.
  • Manage ordering, receiving, pricing, and restocking merchandise.
  • Maintain accurate inventory records through Shopify and other systems.
  • Ensure merchandise displays are organized, engaging, and aligned with museum branding.
  • Provide exceptional service to museum guests, members, and donors.
  • Address guest inquiries, returns, or complaints with professionalism.
  • Act as an ambassador of The Health Museum by promoting programs, memberships, and events.

Qualifications

  • High school diploma or equivalent required; Associate’s preferred.
  • Dependable, Friendly, Leadership
  • Minimum 2 years of retail experience, including excellent cash handling skills.
  • Self-Motivated and enjoys customer interaction.
  • Experience with e-commerce/POS platforms required; Shopify and Altru preferred.
  • Non-Profit/Museum experience is a plus.
  • Supervisory or lead experience is strongly preferred.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to stand for extended periods and lift up to 30 lbs.
  • Flexibility to work weekends, holidays, and occasional evenings.

Salary Description

$18-$20 per hour