Careers

Position Title: Exhibit Manager
Department: Exhibits
Reports to: Senior Director of Guest Engagement
Job Status: Full-time, some evening, weekend, and holiday hours
Pay Classification: Exempt, benefits eligible
Salary Range: $65,000 – $85,000

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Position Summary

Guided by the Museum’s mission and strategic plan, the Exhibit Manager’s primary responsibilities include creating and/or maintaining inspirational, functional, accessible, and safe exhibition spaces at the Museum, and in some instances, out in the community.

In addition to day-to-day management of exhibitions, the Exhibit Manager will work with the Senior Director of Guest Engagement to develop both short and long-range plans and budgets for permanent exhibitions and travelling exhibitions from other institutions. Examples of upcoming projects include equipment updates in our interactive lab and the installation of a new, 2000 sf immersive experience that is currently under development and slated for a 2026 opening.

Candidates for this position should be able to demonstrate a solid grasp of industry standards and best practices, the ability to prioritize and manage multiple projects, and enthusiasm for the Museum’s mission. Candidates should also be comfortable managing exhibits that employ technologies, including interactive monitors, projectors, microscopes, various computer components, etc.

Key Responsibilities

Exhibit Planning

• Work with the Senior Director of Guest Engagement to develop and implement a multi-year exhibit plan and budget.
• Identify potential traveling exhibitions that align with the mission, audience, and resources.

Project Management

• Oversee different phases of exhibit projects, which may include coordination with traveling exhibit companies, floor plans, design, fabrication, installation, lighting, and evaluation.
• Create and manage project timelines, budgets, contracts, and resources to ensure exhibits are completed and/or (de)installed on time and within budget.
• Submit documentation (including contracts, invoices, receipts, reports, etc.) in a timely manner.
• Coordinate with consultants, vendors, and contractors, as needed for exhibit design, fabrication, maintenance, and/or (de)installation.
• Work with Facilities staff to coordinate scheduling and site/equipment needs.

Exhibit maintenance

• Ensure exhibits are maintained to a high standard of function and safety.
• Troubleshoot exhibit issues.
• Develop and implement procedures for regular exhibit maintenance, updates, and repairs.
• Maintain exhibit storage area, workshop, and tool inventory.
• Manage and maintain physical and digital assets.
• Supervise exhibit technicians as needed.

Compliance and Safety

• Ensure exhibits comply with safety regulations, accessibility standards, and best practices in museum exhibit design.
• Manage risks associated with exhibit installation and maintenance, and ensure proper training and procedures are in place for staff.

Collaboration and Communication

• Communicate effectively with museum staff, stakeholders, and the public regarding exhibit plans and progress.
• Work with Programming and Guest Services staff to coordinate training of staff and docents as needed

Qualifications

Approach: Creative thinker with strong attention to detail and passion for science communication through exhibits in a museum/science center setting. Thrives in a small but highly collaborative team setting.

Knowledge/Experience: 5 years+ of proven experience in exhibit management and/or development. While other fields with transferable skills (engineering, architecture, etc.) will be considered, familiarity with museum exhibits is key. Keeps current with best practices in exhibit design and visitor engagement.

Project Management: Demonstrated ability to manage and monitor projects. Communicates in a timely manner and executes the agreed-upon project timeline and budget. Experience managing floorplans and (de)installation is helpful.

Quality Control: Prioritizes accessible, functional, and safe exhibit space. Minimizes downtime when possible through regular maintenance, anticipating needs, and thoughtful scheduling.

Communication: Demonstrates strong communication and interpersonal skills. Interested in working in an organization that values collaboration across departments.

Organization Skills: A self-starter who can handle multiple projects. Is adaptable and able to prioritize as needed. Follows through on commitments. Value the time of others by being prepared and on time for meetings and responding to emails.

Team Orientation: Uses good judgment when communicating. Listens to others. Identifies team needs and expectations and responds to them in a timely and effective manner. Keeps teams (both internal and external) informed about the status of pending actions.

Due to the nature of the position, this is primarily an in-person position. There is the option for limited remote work hours (schedule and project permitting) after thirty days of employment.

Skill sets within the exhibition field vary considerably. The description and qualifications listed are not all-inclusive, but they are representative of key responsibilities for the position.

Position Title: Guest Services Manager
Department: Guest Services
Reports to: Senior Director of Guest Engagement
Job Status: Full-time, Exempt

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Position Summary

The Guest Services Manager is responsible for ensuring an exceptional visitor experience at The Health Museum. This individual oversees the daily operations of the front desk, gift shop, and exhibit floor, and may support the development and coordination of a Docent Program. The Guest Services Manager plays a critical role in maintaining a welcoming, educational, and safe environment for all guests while managing a high-performing team committed to excellent customer service.

Key Responsibilities

Front Desk Operations

• Supervise front desk staff, including scheduling, training, and performance evaluation.
• Ensure smooth visitor check-in, ticketing, and membership processing.
• Monitor daily attendance and provide accurate reports to senior leadership.
• Collaborate with the DeBakey Cell Lab to maximize lab attendance and the lab experience.

Gift Shop Oversight

• Manage gift shop inventory, merchandising, and vendor relationships.
• Train staff in point-of-sale (POS) procedures, upselling, and customer service.
• Track sales trends and adjust product offerings accordingly.

Exhibit Floor Supervision

• Ensure floor staff are knowledgeable about current exhibits and museum policies.
• Respond to visitors’ concerns or incidents with professionalism and care.
• Coordinate with exhibits and facilities teams to report issues and maintain exhibit quality.

Docent Program (Potential Responsibility)

• Assist in the development, coordination, and scheduling of a Docent Program to support educational engagement on the exhibit floor.
• Work collaboratively with the Education and Exhibits teams to train docents on museum content, safety protocols, and guest interaction.
• Maintain a positive and supportive relationship with docent volunteers, if applicable.

Leadership & Collaboration

• Develop and implement guest services policies and procedures.
• Serve as a liaison between the public and museum departments (Education, Operations, etc.).
• Collaborate on special events, group visits, and community outreach efforts
• Scheduling and payroll duties for the Guest Services Team.
• Using the Altu-POS system to conduct all areas of business needed for a successful experience for the guest.

Qualifications

• Education: Bachelor’s degree in Hospitality, Museum Studies, Business, or related field (or equivalent work experience).
• Experience: Minimum 3 years in a customer service leadership role; museum or nonprofit experience strongly preferred.
• Skills:
  o Strong interpersonal and communication skills.
  o Proven ability to lead and motivate a team.
  o Excellent organizational and problem-solving abilities.
  o Proficient in Microsoft Office and POS systems; experience with Altru is a plus.
  o Bilingual (English/Spanish) is a plus.

Working Conditions

• Requires flexibility to work weekends, holidays, and occasional evenings.
• Must be able to stand for extended periods and lift up to 25 pounds.
• Work is primarily performed on-site at the museum.
• Some flexibility to work from home after 90 days of employment.

Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Free museum membership and employee discounts.
• 403B potential match.
• Yearly bonus potential.

How to Apply

Please submit your resume, cover letter, and three professional references to hr@thehealthmuseum.org with the subject line: Guest Services Manager Application.