The Health Museum’s mission is to foster wonder and curiosity about health, medical science, and the human body. We offer transformative learning opportunities for all ages that are multi-sensory and engaging. The Health Museum’s core values—inspirational, evidence-based, and individualized—function as a vital part of our long-term strategy of growth, expansion to reach new audiences, and empowering healthier living.

The Health Museum treasures the city’s diverse population and welcomes individuals of all backgrounds. If you work well with a variety of people and want to make our museum visitors’ experience the best it can be, please send your resume and cover letter to: hr@thehealthmuseum.org

Open Positions

Job Title: Guest Services Assistant Manager
Reports To: Guest Services Manager
Job Status: Full Time, non-exempt
Work Schedule: 40 hours a week, including routine daytime work on Saturdays, Sundays, and some holidays
Hourly Rate: $18-$22/hour depending on experience

Position Summary

This position completes management and organizational tasks that support the efficiency of a store’s operations and promote a positive shopping experience for store patrons. Candidates are expected to provide friendly assistance to our visitors, have a solid work ethic, and have a flexible work schedule that includes weekends and occasional evening special events.

Duties & Responsibilities

  • Collaborate with team leads on setting and achieving team-specific goals
  • Assist in purchasing inventory based on current trends, availability of products, and customer interest
  • Display merchandise to maximize purchasing appeal.
  • Interact with customers and resolve complaints or grievances
  • Understand and assist with transactions at the ticketing desk and in the store regarding the POS (point-of-sales) system, including accurately applying all refunds, discounts, and guest passes
  • Knowledgeably introduce guests to all current exhibits and events, including special/seasonal films and/or events, along with new merchandise in the store
  • Actively promote museum membership sales to appropriate museum visitors
  • Review daily/weekly all new information regarding school field trips/group visits, special offers, events, exhibits, etc.
  • Invite guests to provide feedback
  • Provide input on any issues, needs, and desires that would be beneficial to the overall success of the Museum
  • Know about the products in the gift shop and how the merchandise relates to the exhibits
  • Adhere to all museum policies and procedures as outlined in The Health Museum Employee Handbook

Qualifications

  • Dependable
  • Friendly
  • Self-motivated and enjoy customer interaction
  • Basic computer skills
  • Ability to work weekends and holidays
  • Retail experience a plus
  • Bilingual Spanish a plus
  • Strong interpersonal skills and communication (verbal and written) skills
  • References that demonstrate dependability, initiative, and the ability to think on one’s feet
  • Experience with e-commerce platforms is a plus

Please send your resume and cover letter to hr@thehealthmuseum.org.

If you are interested in alternative ways to offer your time and talent, please visit our internship or volunteer pages for additional opportunities.

The Health Museum is an Equal Opportunity Employer and provides a Smoke-Free and Drug-Free Work Environment.